Connecting the dots
“You can’t connect the dots looking forward; you can only connect them looking backward.”
— Steve Jobs
Hardi Jain · AI and SaaS product manager
Different customers. Different constraints. Different product problems.
I use customer understanding, data and systems thinking to turn ambiguous problems into clearer product decisions, from improving customer journeys to simplifying complex workflows and building scalable product capabilities.
B2C
Consumer products don’t give you much room for friction. Small changes in the journey can change what happens at scale.
SRT optimization through bot detection
A 5-point SRT drop looked like a checkout problem. The investigation revealed abnormal bot traffic distorting the funnel.
Data Investigation · Root Cause · Trade-offs
Enabling payment flexibility for high-value transactions
Turning a payment option into a customer decision point.
> ₹50K transactions · Customer Experience · Product Design
Partial payments for education payment links
Designing flexibility into the checkout journey without losing sight of the transaction experience.
EdTech / Education · Payment Links · Conversion
From optimizing transactions to simplifying systems.
B2B
In B2B products, the problem is often bigger than a single screen. It can live inside workflows, dependencies, permissions, platforms and operating models.
One payment platform. Different surfaces. One experience standard.
A design audit tells you what looks different. Mapping components onto live journeys tells you what behaves differently.
UX Standardization · Experience Gap Analysis · Web & SDK Parity
One payment link. Many merchant needs.
Turning recurring operational dependencies into capabilities customers could manage themselves.
Self-Service · Merchant Enablement · Product Systems
From product to organization.
ENTERPRISE
At enterprise scale, product problems don’t stop at the customer interface. They can emerge from how teams build, share capabilities and allocate engineering capacity.
Enterprise payment links · access governance · role-based access
Giving distributed sales teams the access they need, without exposing the enterprise behind them.
RBAC · Access Governance · Data Isolation
Web checkout · mobile SDK · 16 engineering squads · platform execution
When multiple squads solve related problems differently, execution itself becomes a product problem.
Product Operations · Cross-Squad Execution · Velocity
Product Manager · AI and SaaS
Connecting the dots
“You can’t connect the dots looking forward; you can only connect them looking backward.”
— Steve Jobs